Shipping policy
Orders are typically processed and shipped within 1 business days of receiving payment. Orders placed on weekends or holidays will be processed on the next business day.
2. Shipping Methods and Rates
We offer the following shipping methods:
- Nairobi and its environs: Delivery within 24hrs in Nairobi and its environs
- Outside Nairobi: Delivery within 48hrs business days.
- International Shipping: Delivery times vary depending on the destination country. Customs duties and taxes may apply and are the responsibility of the recipient.
Shipping rates are calculated based on the weight of the package, destination, and selected shipping method. You can view the shipping rates for your order during the checkout process.
3. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment online or through our website.
4. Shipping Restrictions
Please note that certain products may be subject to shipping restrictions due to regulations on the transportation of hazardous materials. These products may only be eligible for ground shipping within specific geographic regions.
5. Shipping Address
Please ensure that your shipping address is accurate and complete to avoid delays or delivery issues. We are not responsible for orders that are lost or delayed due to incorrect address information provided by the customer.
6. Shipping Delays
While we make every effort to ensure that your orders are delivered on time, please understand that shipping delays may occur due to factors beyond our control, such as weather conditions, carrier issues, or customs delays for international shipments. We appreciate your patience and understanding in such situations.